What Our Customers Have to Say
"Valuable service"
I just wanted to say thank you for offering this (SafeAssured Child ID Kits) to the public. I am a career medic with the rescue squad and I know all too well how quick tragedy can strike. I had to work today but my father took my 5 year old daughter by to have the packet made for her. I have stored it away in my fireproof lock box, and I pray I will never have to use it, but am glad I was able to obtain one. Again thank you for providing this valuable service to the public. - M.M. 7/30/2010
"Thank you and your company"
On behalf of The Everyday Mac McDonald Children's Golf Classic, we would like to thank you and your company for your generous donations and support of this year's event. You commitment to helping Pediatric Oncology Research at the University of Virginia Children's Hospital is sincerely appreciated...With the help of donations from supporters such as you, we will continue to see improvements in the care, research and ongoing efforts to find the sure for children in need. - Jim Miller & Mac McDonald 7/22/2010
"Best ever auto experience"
The staff and service group at your dealership have continued to take excellent care of my little volvo which I purchased there - and of me! This particular vehicle and the servicing I have received has been the best ever auto experience of my lifetime (now 67 years!). When I ask questions, I always receive timely and understandable explanations, when I have needed emergency repair, somehow your service group work their magic and fit my car into what I realize is an already full schedule. Something else I have used and appreciate is the convenience of your shuttle service (current driver is very courteous). Thank you for all you are doing and have done in the past to take care of your customers. - P.H. 2000 S40
"A great group of people"
We bought a used S-60 this morning (Saturday), and the process could not have gone more smoothly. I have purchased new cars from Herb Brown, Colonial, and Jim Price, and the experience today was infinitely more organized and less painful than any of my previous experiences. Your sales staff was knowledgeable, courteous, and polite. The car was appropriately priced (I had checked comparables on several websites). You should be pleased to have such a great group of people working with you. Doug Stacy was the salesman, and Joe Lombardo helped with the paperwork. Both were just great. - W.W. 2008 S60
"My gratitude"
Dear Liza, Thank you for the proceeds raised in the recent Volvo Drive for Life event, which will support the University of Virginia Children's Hospital. On behalf of the Children's Hospital and the patients whho ultimately will benefit from your thoughtfulness, I offer my gratitude...Your contribution is an integral part of our ability to continue to offer the region's best pediatric care. - R. Edward Howell, Vice President & Chief Executive Officer 4/30/2010
"Treated me with utmost respect and kindness"
I just want to thank you for confirming my belief in the Volvo company and the value of customer service. You (Liza),Todd and David treated me with the utmost respect and kindness and for that I am grateful. I am even more grateful and assured for the comfort level your service manager has given me regarding the situation with my vehicle... - K.J. 2008 S60
"Honest, thoughful and considerate"
We have owned Volvo's for 21 years and found their cars to be highly reliable with a proven track record of safety. Our first experience purchasing a car at Volvo of Charlottesville was like getting advice from a trusted friend. They were honest, thoughtful, and considerate throughout the process. When it came time for our children to have cars, the sales staff were understanding of our needs and located just the right cars. The service department is just as responsive. The people behind the counter are friendly and knowledgeable and their communications regarding completions as well as necessary adjustments are timely. The technicians provide quality service as well as feedback regarding their work. Everyone at Volvo of Charlottesville treats their customers like family, and I am so pleased to count myself as a member of that family! - S.M. 2008 XC70
"Nothing but positive experiences"
You live in a small town and your choices are somewhat limited. We happen to love Volvo cars in our family and, lucky us, the one and only dealer for many miles around that sells new Volvo's is run like a small family business. They make it a point to get to know you as well as your car- and I've had nothing but positive experiences with the sales, service and parts departments. - E.L. 2008 XC70
"I wouldn't hesitate to come back"
I thought you should know about the great experience I had with your service department a few weeks ago. I was seeing the check engine light on my 2001 V70 and had begun to experience some engine hesitation, so on the advice of a knowledgeable mechanic near where I live in Staunton, I brought it to Volvo of Charlottesville for diagnosis. I had only bought the car a few weeks earlier and am not accustomed to working with dealers, so as you can imagine this caused quite a bit of anxiety. As it turned out, the problem was a faulty throttle body, which was still covered under factory warranty. Even though this was an expensive repair and there were several paying customers also in need of service, Broocks and her staff were super friendly and explained everything, with no hassles and no add-ons. I feel that they really went out of their way to make me feel special. I wouldn't hesitate to come back if my Volvo needed major service again. Thanks so much! - J.M. 2001 V70
"More than satisfied"
Your staff added me last minute for a repair to my car door on Friday, when there were probably fewer staff members due to the holiday weekend. They were courteous, efficient and as always, friendly. Needless to say that I am more than satisfied with my visit. - J.S. 2004 C70
"No pressure sales"
Last Saturday, we bought a 2005 V70 and were very pleased with the service. Specifically, Kim was very helpful and we appreciated the "no pressure" sales environment. The following Monday, we brought our 2003 V70 for service and again we were very pleased with the speed, efficiency, and quality of the service. After negative experiences at Edgecomb's and Mooers, it is so nice to find a positive experience, especially one that is local. Overall, we are very pleased with your dealership. - D.M. 2003 & 2005 V70
"Same day service"
I was very pleased with the service that I received last Thursday. I returned from an out of town trip Wednesday evening and during that trip my car had a strong fuel smell. I went to your facility Thursday morning to see if it was safe to drive it. In just a few minutes the service department told me that my fuel pump was leaking and that they could replace it that same day. Furthermore, it was nice to hear that I would be covered under my extended warranty. Since the courtesy shuttle was not available, Ron drove me to Barnes & Noble and he picked me up there that afternoon. Thanks again to all your team for the great service. - L.M. 2001 V70
Your entire team is a joy to work with. I mean that very sincerely. The service department is very thoughtful and thorough. - E.G. 2008 XC90
As always, your staff was extremely professional, punctual, and courteous. It is so pleasant to work with such a top-notch team. - N.R. 2009 XC70
I've always been impressed with Volvo of Charlottesville's exceptional level of service and customer focus. I feel like my car and family are in good hands. - C.G. 2004 S60